Job Opportunity:
Indoor Sales/Customer Service Executive
Who we are
Our client is a global commodity trading company based in Singapore, now expanding with a newly established office in North Jakarta. Specializing in sourcing and distributing a wide range of commodities, including plastics, resins, and other raw materials, they serve clients across the globe. With operations spanning multiple countries, they deliver exceptional value through comprehensive market analysis, procurement expertise, efficient logistics, risk management, and strategic sales strategies.
Position: Indoor Sales/Customer Service Executive
We are looking for a motivated and customer-focused individual to join our team in Indonesia. This role combines indoor sales responsibilities with customer service support, ensuring excellent client experiences while driving business growth.
Key Responsibilities:
Act as the main point of contact for customers, managing inquiries, orders, complaints, and requests promptly and professionally.
Deliver accurate and detailed information about products, services, pricing, and order status to customers.
Process customer orders with precision, ensuring compliance with company policies and procedures.
Resolve customer issues effectively, referring complex cases to the relevant teams as needed.
Maintain and update records of customer interactions in a centralized database.
Work closely with Sales, Logistics, and Finance teams to ensure smooth and efficient customer experiences.
Analyze customer feedback to identify patterns and recommend improvements to products and services.
Identify opportunities to upsell and cross-sell additional products or services to existing customers.
Continuously improve customer service capabilities through training and staying informed about company updates and offerings.
Qualifications:
A Bachelor’s degree in Business Administration, International Trade, or a related discipline.
Comprehensive understanding of international trade documentation and processes is essential.
2-4 years of experience in customer service, supply chain, shipping, logistics, or a similar role, ideally within an international trade environment.
Excellent written and verbal communication skills in both English and Bahasa Indonesia.
Strong ability to multitask, prioritize workloads, and manage time efficiently in a dynamic, fast-paced setting.
Proficiency in Microsoft Office applications.
Effective problem-solving skills with the capacity to stay calm and focused under pressure.
A positive attitude, proactive mindset, and dedication to ensuring customer satisfaction.
Strong interpersonal skills to build meaningful relationships with customers and work effectively with team members.
Adaptability to evolving customer requirements and industry trends.
What We Offer:
A dynamic and supportive work environment.
Opportunities for professional growth and development.
The chance to be part of a growing international company.
How to Apply:
If you are interested in this opportunity, please send your CV and a cover letter to jobs@sarsolutions.id. We look forward to welcoming you to our team!
